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Customer Support

Need help?

Headwall strives to provide the best possible support for our customers. Academic researchers, commercial service providers, OEM manufacturers, and authorized resellers count on our expertise. Support and Maintenance contracts keep your instrumentation and software in peak condition and up-to-date with the latest features and improvements.

Submit a request for support through our streamlined Support Ticket System. A valid e-mail address is required to submit a ticket. Every support request is assigned a unique ticket number that you can use to track progress and responses online. For your reference, we can provide a complete history of your support requests.

IMPORTANT: Our Support Ticketing System is designed to support existing Headwall customers and products. If you would like assistance with a new order or a sales quote, please send email to:

Looking for a software upgrade?

Click Here to check if you are eligible for an upgrade of your Nano HP or Co-Aligned HP device software, open a support ticket and select Software Upgrade under Help Topic. Our team will be happy to help you.

Click Here to check if you are eligible for an upgrade to our latest Hyperspec III software release, select Software Upgrade under Help Topic. Quotes for upgrade and maintenance packages are available. Each new version brings a range of improvements and fixes to enhance the user experience and functionality. Software updates may focus on increasing stability and compatibility, and addressing key issues identified in previous versions.

Need Training?

We provide training along with each system sold, as well as customized or follow-up training at nominal rates. If you would like additional training, please contact us about arranging for an in-person or remote instructional session. You may request supplemental material from the Headwall Support and Training team.

Looking for training materials?

  • See our Library for Application Notes, Tech Notes, published research and videos/webinars.
  • Visit our Training page

Let us know how we're doing

Fill out a short (we promise) survey to let us now how we are doing.