Headwall strives to provide the best possible support for our customers. Academic researchers, commercial service providers, OEM manufacturers, and authorized resellers count on our expertise. Support and Maintenance contracts keep your instrumentation and software in peak condition and up-to-date with the latest features and improvements.
Submit a request for support through our streamlined Support Ticket System. A valid e-mail address is required to submit a ticket. Every support request is assigned a unique ticket number that you can use to track progress and responses online. For your reference, we can provide a complete history of your support requests.
IMPORTANT: Our Support Ticketing System is designed to support existing Headwall customers and products. If you would like assistance with a new order or a sales quote, please send email to: firstname.lastname@example.org
Support Ticket System
Looking for a software upgrade?
To check if you are eligible for an upgrade to our latest Hyperspec III software release (version 3.3.1), select Software Upgrade under Help Topic. Quotes for upgrade and maintenance packages are available. This version brings a range of improvements and fixes to enhance the user experience and functionality. This update focuses on increasing stability and compatibility, particularly addressing key issues identified in previous versions.
- Added Support for Micro-Hyperspec VNIR E-Series USB: Introducing compatibility with the USB version of our E-Series VNIR product
- SpectralView Radiance Batch Issue: Resolved a critical bug where SpectralView 3.2.0 Radiance Batch was unable to convert raw data to radiance for systems using older radiometric calibration data
- Temporary DEM File Handling: Fixed an issue ensuring temporary DEM files are now correctly deleted post-processing
- LiDAR Tools Stability: Addressed a crash issue in LiDAR Tools when “Match HS Data” is checked
- Ortho Batch Error Message: Corrected the repetitive error messaging in Ortho Batch
- License Type Display in SpectralView: Fixed an issue where Ortho-Rectification license type was not displayed correctly
- SpectralView Stability: Resolved crashes occurring in SpectralView when using Orthorectification Batch and saving to the Calibration Folder
- GPS Window Update in Hyperspec III: Removed “Capture Polygons” and “Import Flight Lines” buttons to streamline the interface
- Ortho.ini Location for Multiple Lenses: Addressed an issue ensuring the ortho.ini file is correctly located in systems with multiple lens setups
- Disabled Trajectory Plotter: Temporarily disabled the trajectory plotter (Tools -> Flying path imu_gps.txt) in SpectralView for further refinement
We provide training along with each system sold, as well as customized or follow-up training at nominal rates. If you would like additional training, please contact us about arranging for an in-person or remote instructional session. You may request supplemental material from the Headwall Support and Training team.
Looking for training materials?
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