UPDATE: As of 7:15 am US EDT, all the file-download issues have been resolved! If you experience any error messages when attempting to download a file, refresh your browser or clear your browser cache and the download should proceed normally. If you still have trouble, don’t hesitate to let us know.
Please pardon the inconvenience of a temporary issue with our file-sharing platform due to the ongoing Amazon Web Services (AWS) outage. Not all files are affected, but you may receive a ‘bad gateway’ or timeout notice when trying to view or download a PDF or video.
All of our critical files are backed up. If the file you desire is small enough, we can send it to you as an email attachment. Let us know by sending us a message, here.
If you are uploading files, please do not delete the originals in case the transfer is not successful. We will post updates as they are available to us. Thankfully our website itself appears unaffected. Thank you everyone for your patience!
Sincerely,
Headwall